All customized garments are embroidered and quality-inspected at the factory ateliers of Excellent Stitches before direct dispatch via Delhivery Logistics.
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune.
State capitals, industrial hubs, and major district centers.
Special zones, interior regional areas, and remote islands.
This Shipping & Delivery Policy explains how orders are processed, packed, and delivered by Zivora Creation.
We currently ship across all serviceable pin codes within India. International direct delivery is not available through the website at this time.
Standard Products (Blanks): Dispatched within 1–3 business days.
Custom Embroidery Products: Require personalized attention through:
Production generally takes 2–5 business days. Large bulk orders may require additional manufacturing days as communicated.
Once dispatched from our atelier, typical courier transit takes:
Standard shipping fees are dynamically displayed at checkout. We regularly offer promotional Free Shipping on orders meeting the minimum qualifying cart threshold.
Once dispatched, your tracking number and Delhivery logistics waybill are shared via email and SMS. You can monitor live transit milestones anytime through our Order Tracking Dashboard.
Deliveries may experience unforeseen transit delays caused by severe weather conditions, national holidays, courier hub backlogs, election bans, or transit strikes. In such cases, our logistics coordinators actively assist with Delhivery escalations.
Customers are responsible for providing complete shipping details including pin code and active phone numbers. If an order returns to our facility due to an incomplete address, additional shipping charges will apply for re-dispatch.
Delhivery courier riders typically attempt delivery up to three times. If customer cannot be contacted or is unavailable, the parcel is flagged as Return to Origin (RTO). Re-shipment will require re-dispatch fee confirmation.
If your package appears opened, cut, or damaged at the time of delivery: (1) Refuse delivery if severely damaged, or (2) Take clear unboxing photographs and video proof immediately and contact our support desk within 48 hours.
If a shipment is officially confirmed as lost in transit by Delhivery, we immediately initiate a priority replacement order or issue a full refund to your original payment method.
Zivora Creation (A Unit of Excellent Stitches)
Email: support@zivoracreation.com • zivoracreation7@gmail.com
Phone / WhatsApp: +91 79054 32040
Operational Atelier: Subhawati bhawan, Second floor, Semara no. 2 mugalaha, Post jhungia, Gorakhpur - 273013
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST